Zen U. Wellington

Enrol now for a free, fun and engaging day to learn more about customer service and best practices using Zendesk.

The agenda kicks off with a beginner’s training session before diving deeper into more detailed topics. Advanced students are welcome to skip the early morning session and come when the content is most helpful.

More technical users are invited to attend the Insights Track to get a deep dive into how to build advanced reports.

Join us and discover more about the power of Zendesk with other customer support brainiacs.

PROGRAM

8:45am - 9:00am: Registration & morning coffee / tea

9:00am - 10:15pm: Zendesk 101. The early morning scholar session will focus on Zendesk for beginners. Learn the basics of Zendesk customer support here!

10:15am - 10:30am: Registration & morning coffee / tea

10:30am - 12:00pm: This session will break out into two tracks:

Track 1: Scholar

• Email: Tips and tricks for setting up
  
• Zopim Chat: The importance of supporting your customers using real-time chat
  
• Customer Self-Service: How to create your Knowledge Base and Community
  
• Embeddables: Learn how the latest
  channels in Zendesk can give you a better relationship with your customers

Track 2: Insights (Technical)

• Insights: A deep - dive into the advanced reporting functionality in Zendesk

12:00pm - 1:00pm: We’ll break for lunch.

1:00pm - 2:45pm: Students from both tracks will come back together for the afternoon sessions

Topics:

• What are tags and how they can help 
you
• Creating custom fields on tickets, users and organizations

• Creating macros to help you answer tickets super fast

• Building views to slice and dice your tickets


3:15pm - 4:30pm:

Topics:

• Creating business rules with triggers and automations
• Engaging your customer with user lists, NPS & integrations
• Integrations with 3rd party applications

• 5 Apps that will enhance your customer service

4:30pm – 7:00pm: Stick around for snacks, drinks, and stories with your classmates and trainers!

*Enrol now - class size will be limited! This is a free event open to anyone interested in improving their support process and customer experience. We encourage you to bring a laptop to follow along.